8 Things We Do Better
As President of B4 Networks, I understand that your computers and technology are required to make your business run efficiently. That’s why when you become a client of ours, we give you this “Bill of Rights”.
1. Responsiveness
We answer our telephone support lines LIVE and we guarantee our clients to have a technician working on resolving critical problems within 60 minutes or less of your call coming in. Most other IT firms DON’T guarantee response times in writing and take an average of 4-6 hours to respond. If your company has an average of 1 support request a week and it takes your technician 4 hours to respond each time, you’ll end up wasting 208 hours – or 8.6 weeks – WAITING on your technician to simply respond to your request; and that doesn’t account for the time it may take them to resolve the problem too.
2. Fast Repairs Done Remotely
We understand that your time is valuable. That’s why we’ve invested in technology to allow us to securely assist you remotely when you need it most. Most common computer issues today can be repaired remotely, which means you can be back up and running within minutes of calling, allowing you to get back to work fast, and with as little disruption as possible. Only if the problem cannot be repaired remotely will we dispatch a technician to go onsite and repair.
3. Done right the first time
We hire only the best trained technicians who test everything thoroughly before claiming victory. In fact, over 93% of the applicants that apply for positions do not make it through our strict requirements, Guess who’s hiring them?.
In fact, if it’s not done right the first time, we will come back at no additional charge, Guaranteed. Most other firms will come back you over and over again and keep charging you for the same problem costing you thousands of dollars and waste your valuable time, is this acceptable? We don’t think so.
4. We speak English, not Techeize
Our technicians are trained to have the ‘heart of a teacher’ and will take time to answer your questions and explain everything in simple terms, not “geek speak”. Just look at what our clients have to say.
5. 100% Unconditional “Happy Client” Guarantee
You work hard, and deserve to be 100% happy with the products and services we offer. We’ll do whatever it takes to make you into a “Happy Client”. No hassles, no problems.
6. Downtime kept to a minimum
It goes without saying that if your network and computers are down, you and your staff cannot work efficiently. We work hard to prevent computer problems before they escalate into downtime. We strongly beleive in our proactive computer support philosophy, rather than waiting for our clients to discover problems that are causing them to waste their time and money.
7. All Projects Completed on time and on budget
When you approve our quote for a project, we won’t nickel and dime you “unforeseen” or “unexpected” charges. Some unethical or incompetent IT providers will do this because they haven’t planned properly for your project, or they are trying to rip you off.
If the scope of the project changes at your request, we will advise you of any additional charges BEFORE doing the work, and have you sign off so you know what you’re getting into.
8. 100% Accurate and DETAILED Billing
Each invoice you receive from us will be 100% accurate, and completely detailed in plain English. Finally you’ll know exactly what your paying for. Say good bye to those mysterious invoices that you don’t know why your paying.