Do you LOVE Technology and helping people? Do you want to join a “family” where you can REALLY make a difference, be a major part of success and surround yourself with other creative, high-energy professionals that “get” it?

Do the following core values apply to you?

  • Put yourself in your client's shoes. Be their superhero!
  • Be effective. Strive for excellence
  • Own it. Be accountable. No excuses.
  • Create an enjoyable workspace
  • Be Humble, there is always room for growth

Some Perks of Working at B4 Networks:

  • Paid lunch and breaks (1 hr/day)
  • Focus on your professional and personal growth
  • Comprehensive Benefits package after 6 months
  • Extended health care
  • Vision care
  • Dental care
  • On-site parking
  • Employee Assistance programs
  • Disability insurance
  • Competitive wages

If you are curious, ready to take on new challenges and open to doing things differently to help us evolve, then we want you on our team.

Current Job Opportunities:

There are a few parts to this role:

  1. Providing fast, friendly, and easy support to our clients. Taking care of quick problems…quickly!
  2. Teaching our staff at lower support tiers new things. We grow through learning!
  3. Working with the team to develop new technologies for our client’s businesses

Job Purpose

  • Assisting clients with hardware, software and networking problems remotely and on-site as required.
  • Working through the entire ticket process (identify, research, troubleshoot and resolve) independently for desktop, software and hardware issues, and DOCUMENT the results.
  • Assist with identifying client requirements and relaying that information back to B4 Networks sales staff.
  • Assisting with identifying client requirements and relaying that information back to B4 Networks sales staff.
  • Documentation of all work as completed.
  • Communicate with clients and staff to effectively schedule service tickets.
  • Review/prioritize outstanding support requests

Required Skills

  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
  • Ability to work in a team and communicate effectively.
  • Ability to multi-task and adapt to changes quickly.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the need for little supervision.
  • Proficient in the following technologies:
  • Windows Server 2008, 2012, 2016, 2019
  • Microsoft Office 365
  • Windows 7, 10
  • Network Routing, Switches, VLAN's
  • Virtual Server technologies

Educational/Vocational/Previous Experience Recommendations:

  • Two-year diploma in a Computer Science field and/or 5+ years related experience in the field.

Along with your resume, please send a cover letter letting us know why you think you would be a fit for this position to resume@b4networks.ca

Job Types: Full-time, Permanent
Salary: $18.00 to $22.00 /hour
Work remotely: Temporarily due to COVID-19