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Case Study: CEM Engineering

St. Catharines IT SupportCEM Engineering Relies on St. Catharines computer consulting company B4 Networks For Comprehensive Managed Services IT Support. 

CEM Engineering is a consulting engineering firm that specializes in cogeneration and energy management solutions for its clients. Technology is a vital part of their business, and without it, they wouldn’t be able to design or engineer their projects.

The situation: CEM Engineering needed an IT support provider that could keep up with their continual growth as a business.

CEM Engineering had a number of concerns with their current provider’s break-fix model, which was consistently unable to keep up with the expanding size of their operation. They had a number of pain points — including a total lack of documentation, backups, maintenance, or strategy — that only a managed services IT support provider could address.

Fortunately for CEM Engineering, B4 Networks, a St. Catharines-based Managed Services Provider (MSP), was close by. The two companies soon connected to start what would ultimately be a prosperous partnership.

The solution: B4 Networks helped CEM Engineering by addressing their outstanding IT issues with effective solutions, and has offered further solutions through their responsive MSP support model.

B4 Networks ended up being an ideal choice for CEM Engineering. As an experienced MSP offering a range of comprehensive services, B4 Networks quickly provided CEM Engineering with the following solutions to their list of concerns:

  • B4 Networks was able to onboard new employees within one day by keeping two standard desktop systems for all new employees: one for administrative staff, and one for engineers.
    B4 Networks developed a new server solution, provided as Hardware-as-a-Service, so that CEM Engineering doesn’t need to worry about growth.
  • B4 Networks immediately implemented a standard backup and security system across their entire network, including a combination of content filtering, spam filtering, desktop AV, server AV, UTM Firewall, image level backups with multiple restore points throughout the day, all sent off site, and verified daily.
  • Within three months, B4 Networks documented the entire network, and provided the client with a binder that contains all their current setup configurations, asset lists, etc, so that they can give this to a new provider if need be.
  • B4 Networks provided a draft Disaster Recovery Plan which includes everything from the documentation above, as well as current license certificates, license keys, identifying all software and having offsite copies of installation media, hardware assets, employee contact list, backup strategy, emergency restoration plan (total loss), etc.

CEM Engineering’s staff has appreciated B4 Networks’s support, and how they “Act like our in-house IT department, covering all aspects of our technology needs,” says André Breton, Senior Mechanical Designer at the firm.

The Outcome: CEM Engineering now enjoys a comprehensive managed services plan that has addressed their past pain points and now offers ongoing support for whatever they may need. 

Breton further explains B4 Networks’s worth to CEM Engineering, saying that they are, “Always there to help, hold regular meetings with our IT liaison and implement our disaster recovery plan”.

To this day, B4 Networks provides CEM Engineering with a full MSP solution that sees to every aspect of the firm’s IT infrastructure. Over the term of their partnership, CEM Engineering has enjoyed B4 Networks’s “Broad range of helpful services, professionalism and good response time”.

Contact B4 Networks at (905) 346_-4966 or help@b4networks.ca today to benefit from their proactive and high-value support. You too can enjoy the success that CEM Engineering has gained with the best IT support available today.