We live by our core values. We believe how you do anything is how you do everything. If our core values match up to your company's core values, we are already off to a good start. Our company culture is very important to us, and we love working with companies that share the same belief.

Be Your Client's Superhero

  • We are here specifically because our clients do not know what you know
  • Do not make clients feel bad about calling in, put them at ease as quickly as possible
  • Let clients know you will take care of them. “I can help you with that” or “Let’s see how we can solve this for you” goes a long way

Be Effective, Strive for Excellence

  • Good just is not good enough. We must insist on higher standards and making sure we do it right the first time
  • How we do anything is how we do everything. The little things count. Be thorough
  • Ask for help when stuck
  • Make recommendations to improve our processes
  • Work smarter, not harder
  • Document everything so it is easier next time

Own It, Be Accountable, No Excuses

  • Follow up on client satisfaction every time
  • Do it once and check it twice
  • Ask “Is there anything else I can do for you?” or “Did I answer all your questions?"
  • Follow up on tickets you created even if you are not assigned or you have handed it off
  • Always ask yourself “How can I help?”

Be Humble, There Is Always Room For Growth

  • There is always room for improvement, be on the lookout for it
  • It is okay to ask for help
  • Mistakes happen, come forward quickly and be part of the solution
  • It is okay to admit when we are not good at something, it’s how we can improve

Create an Enjoyable Workspace

  • It is okay to have fun and be a little weird, but not at someone else’s expense
  • Play games/have fun, celebrate success
  • Create a workspace you want to work in
  • No Gossip or Office Politics
  • We are like an ecosystem - we are tight knit and interdependent


  • We have each other's backs
  • Always collaborating together towards a common outcome
  • We celebrate each other's successes
  • We achieve as a team what individuals cannot
  • We B4 Me - collaborate, cooperate, and celebrate together because we are stronger as a team

If you would like to have a conversation about how we can work together,
call us today at 905-228-4809 (Niagara office) or 705-885-0993 (Barrie office).