Pricing

This tool is intended to give you an approximate idea of the costs associated with outsourcing IT support to help you in your search. If the numbers look approachable, our team will carry out a thorough evaluation of your IT infrastructure and present a detailed plan along with an official quote tailored to your needs.

• Full Managed Premium
• Full Managed
• Cyber Shield
• Cyber Shield (Lite)
• Co-Managed

None of our clients currently have a dedicated resource. We have a client concierge who will triage your ticket to the proper technician based on the issue you’re facing. We practice ticket ownership where the assigned technician will see your ticket from start to finish unless they need assistance from another team member or escalation is required.

Our client agreements are typically pre-discounted for a three-year term so that we can also secure long-term pricing from suppliers. If you prefer a 1- or 2-year agreement, there’s typically a slightly higher monthly charge.

All agreements have a 30-day money back guarantee, and a 90 day out clause before the 1-, 2-, or 3-year term start.

When comparing the costs, outsourcing IT services can be significantly more economical than maintaining an in-house IT team. But the real value comes from the protection and peace of mind we offer. The financial implications of an IT incident can be severe if you’re not partnered with the right provider—ransomware attacks, for instance, can result in substantial costs or, even worse, the permanent loss of critical data. Our approach prioritizes robust security measures designed to minimize these risks. By choosing our services, you’re not just cutting costs; you’re investing in a proactive defense that safeguards your business against potentially catastrophic events.

There is no universally established standard for MSPs by any regulatory authority or governing body, and each MSP operates differently. However, thanks to our partnerships with various trusted vendors across the industry, we offer you top-tier protection that you deserve. When you’re comparing quotes from different MSPs, you really need to compare what is included in each contract to know if you are truly comparing apples to apples. We strongly believe that it’s better to explain our higher prices today, vs trying to explain poor service for the rest of our business relationship.

While we don’t cover the cost of your LoB software, vendor management is covered in our full-managed agreement should you have any issues with the software provided you have a support agreement in place with them. We can’t fix someone else’s software, but we can coordinate with your software provider’s technical support on your behalf.

During the initial onboarding process, we may come across certain issues that require immediate attention. Our aim will always to be to work within your budget and ensure that everything is properly addressed without overspending. However, there may be instances where essential infrastructure needs to be replaced, and in such cases, we evaluate the situation individually.

Additionally, when you are on a full-managed plan, we will meet with you quarterly to discuss the current state of your hardware. We can plan out upgrades over time so it doesn’t hit your wallet all at once.

IT projects are not included in the monthly fee as they require extensive planning, additional labour hours, and (sometimes) extra hardware costs an are typically unpredictable in nature.  The time we take to consult on your project is included within reason, but the actual labour to complete the project is not.

We bill projects at 3 different time intervals. Once your project begins, and 40% of your project total bill. Once we reach the midway point of the project, we will send an invoice for an additional 30%. At the end of the project, we will bill the final 30% of the total project. All hardware is invoiced in advanced, and is due upon delivery of the hardware, we do NOT extend terms on hardware.

While we typically try to deal with clients on an agreement basis, there may be times (such as emergencies) where we can assist on a break/fix basis. We will require you to fill out and agree to our Hourly Agreement ahead of work being completed.

This is dependent on the type of agreement you have signed when we began our relationship. The cancellation clause would be described in that specific agreement. We don’t like to tie unhappy clients down though based on a agreement but if you are unhappy we do ask for frank and honest discussions to learn how we can better ourselves.