B4 Networks Offers IT Services Like No Other - Guaranteed.
Professional Businesses From The Niagara Region To Simcoe County
And Everywhere In Between, You Can Count On Us.
We Remove The Headaches & Frustrations That Come With Managing Technology By Taking The Time To Understand Your Individual Business Issues. We Ensure Your IT Strategies Position You To Maintain Leadership In Your Respective Industry.
We Will Be Your Smartest IT Decision.
Call Us At 905-228-4809 Or Fill The Form Below
To Schedule A Free Discovery Consultation
FREE GUIDE
The Niagara Region and Simcoe County Business Owners Guide To IT Support and Services
Are you sick and tired of dealing with computer technicians who are
IMPOSSIBLE TO REACH, WON’T FOLLOW THROUGH,
CAN’T EVER FIX THINGS RIGHT AND NICKEL AND DIME YOU FOR EVERYTHING?
If so, we’re here to change your perception of what your
IT service provider can do for you.
Call 905-228-4809
To Schedule A Free Discovery Consultation
What Makes A Great Technology Partnership Great?
Never Doubting That Promises Will Be Upheld And That Your Expectations Will Be Met.
B4 Networks believes that visibility and accountability are key components of constant improvement. These principles allow us to be fully transparent with our clients, ensuring that you always know what we’re doing for your business.
In the spirit of transparency, we want to share with you our Key Performance Indicators. These three factors are what we consider to be the most important when it comes to building and maintaining great partnerships with our valued clients:
95%
8 Business Hour Ticket Resolution
This number represents the percentage of issues our technicians resolve within 8 business hours.
98%
Client Satisfaction
This number is based on surveys our clients have filled out after a ticket has been resolved.
15 Mins
Average Response Time
This number is based on how long it takes for a client to receive an initial reply to their support request.
Why do we consider these to be the most important factors?
They are the very best metrics with which to rate our services, our staff, and our values. Where B4 Networks is concerned, these numbers speak for themselves.
Get Your Free Discovery Consultation
Start Expecting MORE From Your IT Service Provider
We offer a range of services to help businesses like yours reach its full potential.
We focus on managing your technology so you can focus on growing your business.
Don't take our word for it.
Here's what our clients are saying:
Mechelle A.“I no longer spend sizable portions of my day dealing with issues relating to our computers, phones and internet…”
I have had the pleasure of dealing with B4 Networks for many years. I watched the company grow and grow again. Each time they have managed to put the client first, navigating internal changes without a negative effect on their level of service. As for that level of service, what can I say? They become a business partner, not just an IT service. They take a proactive team approach to managing your full technology systems, taking into consideration both current and future needs. I no longer spend sizable portions of my day dealing with issues relating to our computers, phones and internet; help is always just a phone call or email away. But the true magic is in the people. Every single person I have interacted with is knowledgeable, friendly and eager to be of service. This is a well-managed team of Technology Specialists who quite frankly have made my workdays a little less stressful, possibly a little more boring (in the best possible way) … and for that, I cannot thank them enough!
“Since signing on with B4 I have bragged about them…”
When you work with someone long enough, your first perceptions are usually confirmed. B4 is no exception, they have proved themselves trustworthy and honest. In all facets of business, not just network integrity. Since signing on with B4 I have bragged about them to other business owners, great staff and always return my queries- no matter how mundane. Keep it up, always a pleasure to interact with them.
Jan V.
“The biggest benefit for us is knowing that when we call, someone will be there to help us”
The biggest benefit for us is knowing that when we call, someone will be there to help us, 24/7. Since working with B4 Networks, we've also come to appreciate the friendly and knowledgeable service provided by their technicians. One of the things that we feel set's B4 Networks apart is their understanding that process / procedure and meticulous documentation is important for corporate standards.
Heather M.
“24 hour service, attention to detail and follow through...”
B4 has proven to be a terrific IT partner for Frontier Utility Locating Services Inc. When we decided to outsource our IT, B4's services aligned with Frontier's perfectly. 24 hour service, attention to detail and follow through are just some of the things that make this relationship work.
Stuart Z.
“I am extremely thankful for their services!”
B4 Networks is amazing! They even alerted me of compromised passwords that I wasn’t aware of. I am extremely thankful for their services.
Mitch B.
“Customer service is top priority there!”
The team at B4 Networks is wonderful! The service technicians are knowledgeable, patient, and timely in their responses. Customer service is a top priority there! I want to take the time to thank service technician Teresa as she was extremely helpful in the setup of my Surface Pro.
Hannah K.
“They are ready and eager to assist”
B4 Networks is extremely adaptive to the needs of their clients. Whether you prefer calling the office, emailing, or getting support through the Client Portal, they are ready and eager to assist!
Ronnet M.
“...the techs at B4 Networks are extremely polite...”
As someone who doesn't speak English very well, I am thankful that the techs at B4 Networks are extremely polite and take the time to listen and understand my questions and concerns.
Marie-Eve L.
“I am thankful for the B4 team!”
The service technicians at B4 Networks are amazing! One of the techs fixes our printer issues like a boss! He goes the extra mile, calling third parties to ensure we are up and running efficiently. If our issues are not remedied over the phone, he will come to our office. I am thankful for the B4 team!
Yvonne V.
“The B4 team are amazing!”
I can't recommend them enough! They are thoughtful and helpful. They are also very personable and very good at going the extra mile when it comes to making sure you are up to date about where everything is in the process. The B4 team are amazing!
Ashly E.
"OMG, the technician I worked with is absolutely delightful."
She very patiently worked through the issue and discovered the problem, then proceeded to come up with a solution. She answered all my questions and she was KIND! That is a core value I appreciate so much and she was able to convey that over the phone. I am ALWAYS delighted interacting with you all. Thank you B4!
Judy T.
Bryan R."One of your technicians was great!"
She was able to diagnose my issue while continuing to provide friendly, fast and efficient service... and most importantly, she got me back up & running. This is the type of client service that I am accustomed to from the B4 service team for sure.
Jenny G."One of your technicians did a fantastic job."
It was a really big multi-day job and he remained dedicated and completed everything as quickly as he could and had it all set up to my specifications. Super helpful. I appreciate his support!
Bob Robinson Construction"The issue has been successfully resolved!"
Thank you B4 Networks for always providing helpful advice and best practices with a technology that is new to us! We had a difficult issue to pin down but you immediately jumped in to help and provided plenty of follow up support. The issue has been successfully resolved!
Heather B."I'm very happy as always with your service!"
Oh my goodness!!! One of your technicians was a lifesaver. She immediately popped on my computer remotely and had fixed things within minutes!!! Thank you again, I'm very happy as always with your service!
Alison G."Phenomenal service and turnaround time."
By the time we realized that we needed 8 new email licenses, the team was already on it creating the email addresses and sending over the passwords.
Coralene L."B4 Networks resolved my issue..."
and followed up afterward to provide clarity on something that could have created an additional issue in the future. Their response was quick and the technician was able to solve all my problems in one call!
Doug V."All of this makes set up easy and completely painless."
The team at B4 Networks provides professionalism, speed, patience and friendliness. All of this makes set up easy and completely painless. Thank you!
Jennifer L."It’s a pleasure dealing with you guys."
Communication and response times are always great! It’s a pleasure dealing with you guys. Thanks again!
Joe P."One of the technicians answered my call before 8am while he was driving to work."
This reassured me that someone is aware of my issue and will be working on it so I can start my day! Thanks B4 Networks!
Meagan W."The employees at B4 Networks consistently offer kind, prompt and proactive service."
When I alerted the technician I was dealing with that other members of my team were experiencing the same issues, she called them afterwards to resolve the issue.
Sharon H."Thanks for helping me save so much time, much appreciated!"
My scheduled phone call with B4 Networks was right on time, and the guidance provided was clear and helpful. I am going to put the new tricks I learned to use with two more tasks today! Thanks for helping me save so much time, much appreciated!
Shelly G."Your response was quick and the service was efficient."
I can't believe how quickly a malicious email can wreak havoc! Your response was quick and the service was efficient. Thanks B4!
