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Service Key Performance Indicators

September 2018

  • resolution


    8 Business Hour Ticket Resolution

    This number represents the percentage of issues our technicians resolve within 8 business hours.

  • satisfaction


    Client Satisfaction

    This number is based on surveys our clients have filled out after a ticket has been resolved.

  • time

    12 Mins

    Average Response Time

    This number is based on how long it takes for a client to receive an initial reply to their support request.

Why do we consider these to be the most important factors? They are the very best metrics with which to rate our services, our staff, and our values. Where B4 Networks is concerned, these numbers speak for themselves.

Go ahead and ask us – we’ll be glad to share them with you!

Interested in receiving this type of service from B4 Networks?
Contact us at (905) 346-4966 or email us at today.

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