The Power Of A Name
Do you know the power of a name? Let me ask that in another way: how does it feel when someone gets your name wrong? Our users don’t want to feel like they are seen …
Above and Beyond Culture and the Day-Maker Dopamine
There is an idea called “Day-Maker Dopamine”. You know that feeling you get when someone is so thankful for your help, or so impressed with your service, that you get home at the end of …
Understanding Insider Threats: Protecting Your Organization from Within
When we think about cybersecurity threats, we often imagine faceless hackers or external attackers. However, some of the most significant threats come from within our own organizations. These are known as insider threats. An insider …
7 Important Considerations Before You Buy Smart Home Tech
Smart homes seem like something straight out of a sci-fi movie. They have lights that respond to your voice commands and thermostats that auto-adjust. Not to mention robot vacuums that clean your floors while you …
The Client Experience Cycle
The CEC is dynamic and essential for ensuring our clients receive the best possible interaction with us and it varies by business based on operational goals and client expectations. For example, a hotel might focus …
Beware of Evil Twin Scams: A Hidden Threat on Public Wi-Fi
Imagine you're at the airport, gearing up for a business trip, and you decide to get some work done before your flight. You open your laptop and connect to what you think is the airport's …
AI Data Breaches are Rising! Here's How to Protect Your Company
Artificial intelligence (AI) is rapidly transforming industries. It offers businesses innovative solutions and automation capabilities. But with this progress comes a growing concern: AI data breaches. As AI becomes more integrated into our systems, the …
Stay Curious and W.A.I.T
Staying curious applies to opportunities for learning in all facets of your career. It doesn't begin and end during a training video, either. It's important to remember that the client has the information we are …
Understanding and Protecting Against Ransomware
Ransomware is a term that’s been making headlines, and for good reason—it’s one of the most dangerous forms of cybercrime out there today. In this blog, we’ll break down what ransomware is, why it’s so …
Digital Defense: Essential Security Practices for Remote Workers
The rise of remote work has redefined the modern workplace. Gone are the days of rigid office schedules and commutes. But with this flexibility comes a new set of challenges – cybersecurity threats. Remote work …
