World-Class Internal Culture
A topic that comes up frequently in these blogs, and among those in the CX community at large, is that your clients ...
Best Practices for Secure Data Backup
These days, everything is digital. We deal with data every day: from personal photos to work files that hold a lot ...
Decoding the Dark Web: What You Need to Know
The Dark Web, the Deep Web, and the Gray Web—these terms may sound similar, but they represent very different corners of the internet. In this three-part series, we’ll break down these mysterious ...
5 Common Cyber Threats in 2025 (and How to Avoid Them)
In 2025, cyber threats are in almost every nook and corner. They might be with the intent to destroy computers, steal data, ...
Why Businesses Should Regularly Review Customer Testimonials
In the pursuit of improving customer service, businesses often focus on identifying areas for growth. While continuous improvement is essential, it’s just ...
How is Your Cyber Hygiene? Essential Tips For 2025
Cyber hygiene is super important. It’s like brushing your teeth but for your online life. Good cyber habits help keep you safe from hackers on the internet. Let’s check some easy ways ...
A True Story About Identity Theft: Lessons From Sam’s Experience
One Saturday evening, Sam was relaxing on the couch when his phone buzzed with a notification from his identity theft monitoring service. The alert revealed that there was a credit inquiry opened ...
Colleagues as Customers
One of the most important customers we all have is each other. There are so many ways in which you can impact ...
Do You Really Need Dark Web Monitoring?
The dark web is a hidden part of the internet. You can’t find it with Google. You need special software to access it. Criminals use the dark web for many bad things. ...
Advanced Persistent Threats: Slow and Steady Wins the Cybercrime Race
When it comes to cybercriminals, patience can be their most powerful weapon. Advanced Persistent Threats (APTs) exemplify this, as these prolonged and stealthy attacks are meticulously planned to infiltrate and gather data ...
