What Makes A Great Technology Partnership Great?

Never Doubting That Promises Will Be Upheld And
That Your Expectations Will Be Met.

B4 Networks believes that visibility and accountability are key components of constant improvement. These principles allow us to be fully transparent with our clients, ensuring that you always know what we’re doing for your business.

In the spirit of transparency, we want to share with you our Key Performance Indicators. These three factors are what we consider to be the most important when it comes to building and maintaining great partnerships with our valued clients:

Service Key Performance Indicators
October 2018

84%

8 Business Hour
Ticket Resolution

This number represents the percentage of issues our technicians resolve within 8 business hours.

95%

Client
Satisfaction

This number is based on surveys our clients have filled out after a ticket has been resolved.

16 Mins

Average Response
Time

This number is based on how long it takes for a client to receive an initial reply to their support request.

Why do we consider these to be the most important factors? They are the very best metrics with which to rate our services, our staff, and our values. Where B4 Networks is concerned, these numbers speak for themselves.

Go ahead and ask us – we’ll be glad to share them with you!

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