Fonthill, Ontario – April 24th, 2025 – B4 Networks is proud to announce it has been named one of the Top 3 finalists in North America for the Circle of Excellence award, recognizing outstanding achievement in customer experience through the World Class Customer Experience Trained (WCCXT) certification program.
The Circle of Excellence, awarded by The DiJulius Group—a world-renowned customer experience consultancy firm that has worked with brands like Starbucks, Lexus and Marriott—honours organizations that demonstrate a company-wide commitment to delivering exceptional customer service at every level. The WCCXT program includes a 12-part training designed to empower all team members, not just client-facing roles, to consistently deliver a world-class experience.
B4 Networks began this journey in 2023, not with the intent to overhaul operations, but to build upon its already strong foundation. What resulted was a powerful cultural shift across the organization, driven by purposeful training, leadership buy-in, and ongoing support.
Customer Service Representative Kayla White, who authored the award submission, played a key leadership role throughout the process. “It’s been amazing to see how the entire team embraced the CX training,” Kayla said. “I’ve shared weekly CX tips and nuggets during our team huddles, and it’s been incredibly rewarding to watch those ideas come to life in how we serve our clients—and one another.”
Using key tools from the training—like the FORD framework (Family, Occupation, Recreation, Dreams), the “Never & Always” standards, and empathy-driven service—B4 Networks has seen measurable results, including increases in client satisfaction, survey engagement, and consistency in feedback about friendliness, responsiveness, and going above and beyond.
President Bryan Lachapelle added, “Being named a top 3 finalist for the Circle of Excellence is a tremendous honour. It affirms our belief that customer experience isn’t just something we talk about—it’s something we live, every day. I’m proud of our team for the effort, passion, and heart they’ve poured into this initiative.”
This recognition reflects B4 Networks’ ongoing commitment to being not just a leader in managed IT services—but a company that genuinely cares about the people it serves.
About B4 Networks
B4 Networks is a leading IT service provider based in Niagara, Ontario, specializing in proactive IT support, cybersecurity, and business technology solutions for professional services firms. With a reputation for delivering rapid response times and comprehensive IT audits, B4 Networks ensures its clients achieve optimal efficiency and security in an ever-evolving digital landscape.
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