The Three Cs – Consistency
Authored by: Bryan Lachapelle, President & CEO We are continuing our theme of the Three Cs of Customer Experience, with Consistency. Consistency ...
Top Technologies Transforming Customer Service Today
Authored by: Bryan Lachapelle, President & CEO Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those ...
The Three C's – Communication
Authored by: Bryan Lachapelle, President & CEO Our focus for the next few weeks is about the three C's of Customer Experience: Caring, ...
Data Breach Damage Control: Avoid These Pitfalls
Authored by: Bryan Lachapelle, President & CEO Data breaches are an unfortunate reality for businesses of all sizes. When a breach occurs, the immediate response is critical. How a company manages the ...
The Three C's - Caring
Authored by: Bryan Lachapelle, President & CEO Over the next few weeks, we will be talking about the three C's of Customer ...
8 Strategies for Tackling Technical Debt at Your Company
Authored by: Bryan Lachapelle, President & CEO Did your company’s software system once seem sleek and nimble? But now it resembles a tangled web of shortcuts, patches, and workarounds. Welcome to the ...
Clients We Often Neglect – Internal Users
Authored by: Bryan Lachapelle, President & CEO Today, we are going to take a moment to recognize a critical aspect of your ...
Mission Brief: Defending Your Digital World Through Software Updates
Authored by: Bryan Lachapelle, President & CEO Welcome back, Super Humans! As your trusted hero guide, I’m here with a critical mission ...
Enhancing Employee Performance with a Mobile-Optimized Workspace
Authored by: Bryan Lachapelle, President & CEO In the whirlwind of today's business landscape, adaptability reigns supreme. Today’s workspaces transcend physical boundaries. Employees work and collaborate seamlessly from anywhere. Whether they're sipping ...
Empathetic Engagement
Authored by: Bryan Lachapelle, President & CEO Today we're going to introduce a couple of different ways to improve upon your skills in ...
