Authored by: Bryan Lachapelle, President & CEO Picture this: you’re enjoying your favourite show when your phone rings. The number isn’t familiar, but distracted by the on-screen drama, you pick up. The ...
Authored by: Bryan Lachapelle, President & CEO The world has gone digital. We see it everywhere people shop for goods and services. ...
Authored by: Bryan Lachapelle, President & CEO Our next topic is learning how to be slow to respond, called “don’t jump”. The ...
Authored by: Bryan Lachapelle, President & CEO Few things rival the excitement of receiving a package at your door. Whether it’s ...
Authored by: Bryan Lachapelle, President & CEO Today, we're going to talk about the importance of empathy over the black and white criteria ...
Authored by: Bryan Lachapelle, President & CEO When it happens, you feel powerless. You get an email or letter from a business saying someone breached your data. It happens all too often ...
Authored by: Bryan Lachapelle, President & CEO Email is a fundamental communication tool for businesses and individuals alike. But it’s also a prime target for cybercriminals. Cyberattacks are increasing in sophistication. This ...
Authored by: Bryan Lachapelle, President & CEO In today’s rapidly evolving digital landscape, cyber threats have become more sophisticated than ever. Among them, spear phishing stands out as one of the most ...
Authored by: Bryan Lachapelle, President & CEO Data is one of the most valuable assets a business can have. Managing this data throughout its lifecycle can be challenging. Data lifecycle management (DLM) ...
Authored by: Bryan Lachapelle, President & CEO We are continuing our theme of the Three Cs of Customer Experience, with Consistency. Consistency ...
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