Beware of Gift Card Scams: What You Need to Know
Picture this: you’re enjoying your favourite show when your phone rings. The number isn’t familiar, but distracted by the on-screen drama, you pick up. The voice on the other end says, “This ...
How Can Small Businesses Embrace the Cashless Revolution?
The world has gone digital. We see it everywhere people shop for goods and services. Cash, check, or debit used to be ...
Don’t Jump – Be Slow to Respond
Our next topic is learning how to be slow to respond, called “don’t jump”. The theory stems from the car dealer, Lexus. ...
Brushing Scams: What You Need to Know
Few things rival the excitement of receiving a package at your door. Whether it’s a jacket you ordered or a thoughtful ...
Rise Above Right And Wrong
Today, we're going to talk about the importance of empathy over the black and white criteria known as “right and wrong”. In the ...
Protect Yourself: 8 Steps to Take When You Get a Notice Your Data Was Breached
When it happens, you feel powerless. You get an email or letter from a business saying someone breached your data. It happens all too often today. Data breaches happen at banks, online ...
6 Simple Steps to Enhance Your Email Security
Email is a fundamental communication tool for businesses and individuals alike. But it’s also a prime target for cybercriminals. Cyberattacks are increasing in sophistication. This means enhancing your email security has never ...
Understanding Spear Phishing: How to Spot and Stop This Cyber Threat
In today’s rapidly evolving digital landscape, cyber threats have become more sophisticated than ever. Among them, spear phishing stands out as one of the most dangerous and targeted types of cyberattacks. Unlike ...
Navigating the Challenges of Data Lifecycle Management
Data is one of the most valuable assets a business can have. Managing this data throughout its lifecycle can be challenging. Data lifecycle management (DLM) refers to several processes and policies that ...
The Three Cs – Consistency
We are continuing our theme of the Three Cs of Customer Experience, with Consistency. Consistency in customer service refers to the ability ...
